Visiting our facility: A COVID-19 Update
At Rancho Hand Surgery Center there is no higher priority than your well-being and the broader health of our communities. We understand the fear and concern surrounding this outbreak, and we are committed to doing all we can to keep you and your family healthy and offer you peace of mind. Although you may have concerns about the coronavirus, we are here to keep you informed. We are closely monitoring the outbreak of novel coronavirus (COVID-19) and we are taking proactive steps to ensure your safety.
Our top priority, as always, is to deliver safe, high-quality care to you and all patients that we serve. We understand the value our facility provides as an important site of access for patients needing ongoing healthcare diagnostics, procedures, surgeries, and pain management in a controlled and safe environment, and we appreciate the trust you have placed in us.
We are working with local and state health departments, and are following the Centers for Disease Control and Prevention (CDC) guidelines and recommendations. In our operating rooms and across all patient care areas, we provide the highest level of cleaning and disinfecting by following guidelines from the CDC and the Association of Operating Room Nurse (AORN). As we work together to keep patients, visitors, and our teams safe, here’s what you can expect from us:
Prior to surgery
One week prior to the date of your surgery you will need to begin to self-monitor at home by taking your temperature and monitoring for cough, shortness of breath, and difficulty breathing (flu-like). Please call the facility if you develop a fever or any flu-like symptoms.
The day prior to surgery we will call you and ask you screening questions about your general health. At this time you will be instructed to continue to monitor yourself at home. You should stay away from anyone who has had recent travel, had flu-like symptoms or has tested positive for coronavirus. Again, please notify the facility for any changes in your general health.
If at any time within the 7 days prior to your procedure you develop a fever or flu-like symptoms please call the facility at 925-378-3624 and provide us with notification.
Visiting our Center on the Day of Surgery
For the safety of our patients and visitors, we ask that you come to the facility wearing a mask. Once you arrive at our facility you will be screened at the front office. You will be greeted by one of our team members; they will ask you screening questions about your general health and take your temperature. This screening process is mandatory for every person entering the facility.
For the utmost safety of all, we encourage all visitors to remain in their cars or return home as visitors are prohibited at this time. We will contact them upon completion of your recovery and will provide them with your instructions for discharge.
To learn more about coronavirus symptoms, visit cdc.gov
Frequently Asked Questions:
• What is coronavirus?
Novel coronavirus (COVID-19) is a respiratory (lung) illness. Flu-like symptoms are:
c. Shortness of breath
d. Difficulty breathing
f. Muscle aches
g. Loss of taste or smell
• How does coronavirus spread?
a. Coronavirus can be spread in several ways. Follow this link for more information.
• How can I prevent contracting or spreading the virus?
a. Wash your hands frequently with soap and water for at least 15 to 20 seconds, or use hand sanitizer.
b. Avoid touching your eyes, nose, or mouth with unclean hands.
c. Stay away from people who are sick or have had recent travel
d. Use a tissue to cover coughs and sneezes, then throw the tissue away.
e. Clean and disinfect frequently touched items and surfaces.
f. Stay home when you are sick, except to receive medical care.
• What do I do if I think I have coronavirus?
a. Call your doctor right away for advice and minimize contact with others.
b. Stay home except to get medical care.
c. If you have shortness of breath, call 911 immediately.
d. Do not come to the surgical facility without clearance from your physician.
• Mask Options
a. You may purchase a mask from Walgreens, CVS, Wal-Mart, or like retail stores
b. You may wear a cloth mask (upon arrival we will exchange your cloth mask for a surgical mask)
Please know that we have an unwavering commitment to the safety of our patients, visitors, and team. Thank you for choosing our center to meet your healthcare needs.